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Service Administrator - Initial Vending

Service Administrator - Initial Vending

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Service Administrator - Initial Vending


£16,000 plus quarterly branch bonus of up to £2,000 per annum.


Initial Vending, part of Rentokil Initial, is one of the UK’s leading providers of vending machine services. These are an essential for a number of different businesses who wish to provide impulse purchase options in public areas!


We are seeking a customer-focused, personable and outgoing individual to join our Fareham branch as a Service Administrator.

You will be supporting the Service Managers and business operations whilst contributing to the development of an efficient service centre environment. You will be using IT business systems, constantly working to improve the quality and efficiency of the branch’s level of customer service.


As the Service Administrator, you will be responsible for:


  • Assisting various Service Managers, coordinating contact call centre tasks and other customer-related information
  • Working as part of the overall service support team to ensure all work is completed to the required deadlines
  • Identifying substandard customer service issues and report deficiencies to the line manager
  • Contributing to daily tasks including, answering calls, performing various administrative support tasks, keying of contracts and filing
  • Communicating relevant data to the service centre management team.


We are looking for you to hold the following attributes:


  • Possess previous administrative experience with good IT skills and be a proficient user of Microsoft Word and Excel
  • Be versatile; both a good team player and able to use own initiative whilst under pressure
  • Hold a professional and confident telephone manner with a strong ability to develop and maintain excellent relationships with the internal and external touch-points.


We offer you a basic of £16,000, plus the opportunity to earn further bonus through our branch bonus schemes, up to £2,000 per year! You will also have access to RI Rewards, allowing you cashback on retail and food shopping, as well as gifts and activities!