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Business Partner

Business Partner

Rentokil Pest Control
Job Locations 
UK-West Midlands
Posted Date 
Posting Type 

More information about this job


Rentokil Initial

Business Partner


£18,500 + company bonus




Rentokil Initial is an established global blue chip, FTSE100 organisation who have recently been voted Glassdoors 7th Best Place to Work and 2 time winner of West Midlands Finance Awards Large Business of the year award. We are Britain’s leading provider of business services to a wide range of industry sectors delivering a world class service to our customers. We have also recently won.


We are currently looking for a Shared Service Business Partner for our offices in Dudley. The successful candidate will be the point of contact for the business into the shared service centre and will be responsible for managing the business reviews focused on disputes and debt.  The role holder will be responsible for highlighting issues in both the SSC and the business and identifying the best way to resolve these problems through a formal and appropriate problem solving approach.



Duties & Responsibilities:    

  • Manage Business Reviews with the key stakeholders primarily to discuss debt and disputes.
  • Support standardisation while developing alternative approaches and solutions for the problems presented
  • Support the programme to develop processes and techniques to maximise cash collection and at the same time maintain customer goodwill
  • Identifying and driving process improvements, including design and tracking of key metrics and leading the development of consistent and appropriate reporting
  • Review SSC processes and support documentation of same, including any reporting.
  • Ensuring focus is maintained on key processes and rules are adhered to
  • Develop stakeholder management relationships across all business units developing a professional business partnering affiliation
  • Gain trust & confidence from stakeholders around performance delivery
  • Ensure appropriate & pro-active communication channels are in place
  • Deliver balanced feedback in and outside the SSC
  • Identify problems at their source, report back and deliver the solution
  • Work closely with the SSC Management team and support business relationships with the whole SSC


Essential Job Requirements:

  • Credible stakeholder management ability
  • Pro-active, responsive and action orientated
  • Ability to work with high degrees of change
  • Ability to drive and influence internal and external SSC colleagues
  • Ability to develop relationships with stakeholders at all levels within the RI group
  • Experience of developing process improvements
  • Previous experience gained in a Shared Service Centre
  • General understanding of all financial disciplines


In return you will join the UK’s Best Business Services Provider as voted for by Management today, along with the fantastic benefits that brings:


  • Competitive basic salary - up to £18,500 DOE
  • Company bonus scheme - up to £3000 per annum paid quarterly
  • Industry Recognised Qualification in Customer Service (apprentice level - if applicable)
  • Rentokil rewards scheme (includes cashback and discount on multiple retailers)
  • Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
  • Job stability
  • Childcare Vouchers
  • Company Pension


If you would like to know more about this role please apply today and a member of our team will be in touch.


Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.