Rentokil

  • Graduate Management Trainee - Call Centre

    Job Locations UK-Birmingham
    Posted Date 3 months ago(31/7/2018 8:51 AM)
    Brand
    Rentokil Pest Control
    Category
    Customer Service/Support
    Type
    Graduate
  • Overview

    Rentokil Initial

    Call Centre Graduate

    Birmingham 

    £19,148 to 21,883 + Bonus + Career Progression

     

     

    Rentokil initial is an established global blue chip organisation. We are Britain’s leading provider of business services to a wide range of industry sectors.

     

    We currently have a team of over 50 contact centre employees working across all of our UK Businesses, and due to continuous growth we are now looking to expand the team and recruit a Senior Call Centre Agent. This recruit will join as a Senior Call Centre Agent within our Graduate Scheme.

     

    Rentokil Initial run other very successful graduate schemes within the field of operations and Sales and we are now extending this into our Contact Centre environment as we believe that developing our people from the front line into management roles works well as they gain a full understanding of all the businesses.

    Responsibilities

    Your responsibilities will include:

    • Answer inbound calls covering all areas of our UK businesses which includes potential sales calls, service, invoicing, support, general queries calls plus dedicated complaint calls.

    • You will be responsible for dedicated independent outbound ‘Customer Voice Counts’ calls to enable us to measure the success of our business’s by measuring how likely our current customers would be to recommend us to others.

    You will be supported and trained throughout the scheme and ideally work your way up to management.

     

    Training in the first 12 month will include:

    • Working with the current team to build knowledge of each business
    • System training (iCABs CCM, Avaya Telephony)
    • Field trips to build operational understanding
    • Level 1 training and qualifications in 2 main businesses.
    • Customer Care module training sessions

    Qualifications

    To be considered for this Graduate Scheme within our Contact Centre you will have a 2.2 BSc/BA, or higher, in a Business related degree, e.g Business management, Customer Service .  

    • An experience of working in a relevant environment, i.e. Customer Services within a telephone based environment

    • A proven track record of understanding customers’ needs and delivering excellent customer service.

    • Strong professional communication skills, both oral and written

    • Experience of making timely and informed decisions

    • Flexibility and open to change and innovation

    • Experience of working with rules and regulations

    • Consistently achieved objectives set for them and taken action to improve on their own performance as well as encouraging others to do the same

    • Proficient key board skills

    • Flexibility to work differing shift patterns covering 8am to 6pm Mon - Fri (potential to move to 7 days a week in future) 37.5 hrs week.

    To find out more about the Rentokil Initial family, please visit www.rentokil-initial.co.uk

     

    Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.

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