Senior Call Centre Agent
£19,148 - £20,191 (dependant on working 35, 37.5 or 40 hours per week)
Bonus - up to £165 per month (performance and business)
Rentokil Initial is a global brand and this is an excellent opportunity to work in a fast paced environment, progress your career and grow your customer service skills within our busy and dynamic contact centre.
As a key member of our contact centre team, you’ll be responsible for providing a world-class level of service to our customers over the telephone. You will be responsible for taking calls and resolving a range of customer queries as well as supporting, monitoring and training a team within the contact centre. You will lead by example and motivate and build strong relationships with both team members and customers.
Do you have what it takes?
To succeed in this role you must be a positive and motivated individual who has a passion for coaching others and delivering excellent customer service. You will have excellent telephone manner as well as exquisite communication skills, be a team player and be able to work well in a fast paced environment in a large team.
Your responsibilities will include:
What we look for:
In return we offer excellent training and performance based salary grading within a supportive environment, with additional bonuses and rewards within a fast paced exciting and growing company!