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Credit Support Analyst

Credit Support Analyst

Rentokil Pest Control
Job Locations 
UK-West Midlands
Posted Date 
Posting Type 

More information about this job


Credit Support Analyst

£17000 - £17,500 DOE + Bonus (up to £2600 per annum)

12 month FTC





Rentokil initial is an established global blue chip FTSE100 organisation. We are Britain’s leading provider of business services to a wide range of industry sectors. We currently have a great opportunity for a Credit Support Analyst within our Shared Service Centre based in Dudley.


As a  Credit Support Analyst you will manage sales ledger disputes and direct debits along with administration to control and reduce the levels of debt and disputes supporting the credit function.


As a Credit Support Analyst you will be responsible for:

  • Handling inbound calls
  • Administering disputes, validating data and establishing and resolving root cause.  
  • Administering direct debits  
  • Collecting payment for any clients whose direct debits are not paid.  
  • Meet collection targets
  • Develop stakeholder management relationships across all business units



To be considered for the Credit Support Analyst position you will ideally have the following;


  • Experience within a collections environment.
  • ICM qualification would be an advantage but is not necessary
  • Passion for initiating and facilitating continuous improvement
  • Passion for initiating and facilitating continuous improvement                                                                                           
  • High attention to detail – right first time
  • Good spoken & written communication skills
  • Proactive approach to problem solving


What we will offer you on top of an exciting and varied career with an organisation who is at the forefront of innovation;


  • Competitive Basic Salary of up to £17500
  • Structured and performance based Grading
  • Company incentives
  • Rentokil rewards Scheme
  • Career progression - we are passionate about growing our own talent

Don’t just take our word for it - we were in the top 25 Britain's Most Admired Companies in 2016 as voted for by Management Today. You can also see what our employees - past and present - have to say about what it’s like to work for us on Glassdoor where we currently have a 4.5/5 rating. Apply now to find out how you can join an industry leading, FTSE100, growing and innovative company.


Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.