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Service Team Leader - Ambius - Crayford

Service Team Leader - Ambius - Crayford

Brand 
Ambius
Job Locations 
UK-London
Posted Date 
18/10/2017
Category 
Operations
Type 
Full-Time
Posting Type 
..

More information about this job

Overview

Service Team Leader - Ambius

Crayford

£22,000 + £1000 SE Weighting + company car + fuel card + RI Rewards + quarterly bonus scheme, up to £2,000 per annum!

 

Ambius UK, part of the FTSE100 Rentokil Initial PLC Group, is a customer-focused business with services ranging from interior plant design, high-end scenting, external landscaping and many others.

 

Here at Ambius we are the people responsible for the lovely smelling hotel lobbies, the Christmas decorations in the shopping malls, the hanging baskets and floral displays you see in many pubs and also office receptions. Basically they are responsible for providing any business, small or large, with interior/exterior landscaping.

 

We are currently looking for a Service Team Leader to join us in covering London and the South East Counties.

 

 

Responsibilities

Our Service Team Leader will be responsible for the day to day supervision of our Interior Technicians. The role will involve a significant amount of driving so this is something you would have to be comfortable with - you may also be required to work at heights. Other responsibilities include but are not exclusive of:

 

  • Ensuring that all Technicians’ appointments are coordinated to ensure maximum use of time.
  • Liaising with our customers to ensure the client is satisfied with the installation.
  • Conduct quarterly performance assessments, field support and coaching to ensure we provide a first class service.
  • Bi-monthly team training session on technical and innovation covering and capturing recorded training modules as well as coaching and supporting with training new starts.
  • Drive leads performance throughout the team. This includes coaching and data analysis to ensure team targets are met.
  • Helping with service when required which may include holiday cover.

 

If you would be interested in kick-starting your career by joining our vibrant and motivated team, please contact us. We are looking for people who have;

 

  • Supervisory experience within a Customer Service environment
  • A full driving licence with no more than 6 points
  • An interest in plants and plant care would be a huge benefit
  • Experience of working with plants or a Horticultural related qualification would be an advantage but not necessary
  • Excellent communication and interpersonal skills

 

 

Qualifications

As customer service is at the forefront of everything we do, the type of person is very important to us. We are looking for people who are passionate about delivering an excellent customer service, who have the ability to take ownership of problems and are happy to use their own initiative, whilst being confident, keen, self motivated, organised and friendly.

 

In return for a job well done we can offer you:

 

  • Competitive basic salary of £22,000 + £1000 SE Weighting
  • Company Car & fuel card
  • Quarterly Company Bonus
  • Team incentives
  • Laptop & smartphone
  • Structured career progression
  • Rentokil Rewards
  • Company Pension

 

Don’t just take our word for it - we were in the Top 25 Britain's Most Admired Companies in 2016 as voted for by Management Today. You can also see what our employees - past and present - have to say about what it’s like to work for us on Glassdoor where we currently have a 4.5 out of 5 rating. Apply now to find out how you can join an industry leading, FTSE100, growing and innovative company.